Field Support Specialist - Tanah Bumbu

Join Mitracomm Ekasarana as a Field Support Specialist in Tanah Bumbu, Kalimantan Selatan! We are seeking a dedicated professional to provide on-site technical and operational support in the retail and consumer products sector. This role offers a unique opportunity to work with a leading company in the region and gain valuable experience in a dynamic and fast-paced environment.

As a Field Support Specialist at Mitracomm Ekasarana, you will play a crucial role in ensuring the smooth operation of our retail outlets. You will be responsible for troubleshooting technical issues, providing training to staff, and ensuring that all systems and equipment are functioning optimally. This role requires a proactive and problem-solving mindset, as well as excellent communication skills to interact with both technical and non-technical staff.

📋 Tanggung Jawab Pekerjaan

• Provide on-site technical support to retail outlets, including troubleshooting hardware and software issues.
• Install, configure, and maintain retail systems and equipment.
• Conduct training sessions for retail staff on the use of company systems and equipment.
• Monitor and report on the performance of retail outlets, identifying areas for improvement.
• Work closely with the regional manager to ensure that all outlets meet company standards.
• Ensure compliance with company policies and procedures.
• Participate in inventory management and stock control activities.
• Assist in the implementation of new systems and technologies in retail outlets.

🎓 Kualifikasi & Syarat

• Minimum of 2 years of experience in a technical support or field service role, preferably in the retail or consumer products sector.
• Strong knowledge of retail systems and equipment, including POS (Point of Sale) systems, barcode scanners, and cash registers.
• Familiarity with Microsoft Office Suite, particularly Excel and Word.
• Ability to work independently and as part of a team in a fast-paced environment.
• Excellent communication and interpersonal skills.
• Valid driver's license and reliable transportation.
• Ability to travel frequently to various retail outlets in the region.
• Proven problem-solving and troubleshooting skills.

🛠️ Keahlian

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