Customer Service Specialist (Marketplace & E-Commerce)

Join Private Advertiser, a dynamic and growing company in the thriving e-commerce and marketplace industry! We are seeking a motivated and customer-focused Customer Service Specialist to join our team in Jakarta Raya. In this role, you will be the first point of contact for our customers, ensuring their shopping experience is seamless and enjoyable. Using tools like Zendesk and Freshdesk, you will handle customer inquiries, resolve issues, and provide excellent service. This is your chance to grow in a fast-paced environment where your contributions will make a real impact.

At Private Advertiser, we are committed to innovation and customer satisfaction. Our team is passionate about delivering top-notch service and we believe that the right candidate will thrive in our collaborative and supportive work culture. If you are eager to leverage your skills in customer service and contribute to the success of a leading e-commerce and marketplace company, we want to hear from you!

📋 Tanggung Jawab Pekerjaan

• Handle customer inquiries and complaints via email, phone, and live chat.
• Resolve customer issues promptly and professionally, ensuring high satisfaction rates.
• Use CRM tools like Zendesk and Freshdesk to manage and track customer interactions.
• Provide product and service information to customers, answering questions accurately.
• Escalate complex issues to the appropriate teams for resolution.
• Monitor and improve customer service metrics to ensure quality standards are met.
• Stay updated with industry trends and best practices in customer service.
• Collaborate with cross-functional teams to ensure seamless customer experience.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Communication, or related field.
• Minimum 2 years of experience in customer service, preferably in e-commerce or marketplace.
• Excellent communication and interpersonal skills.
• Proficiency in using CRM tools like Zendesk and Freshdesk.
• Strong problem-solving and analytical skills.
• Ability to work in a fast-paced and dynamic environment.
• Fluency in both written and spoken Indonesian and English.
• Certification in customer service or related field is a plus.

🛠️ Keahlian

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